Welcome to the Netsoft Support Portal
Get in touch with a support agent, log a question or issue.
We’re here to help.
NB: If you are a Support Worker please contact your CareCall Champion at your head office as they will have protocols set in place with regards to any support queries.
SubmitTing a Support Email
Have you a got a question? Found a bug? Want more information on parts of the software? Log a support email to get the best answer from the right people.
If you have found an issue, our support people would appreciate if you can supply as much information a possible. The following bullet points are what they are looking for:
Date and time that the issue occurred
Steps to replicate the issue
Screenshots
Client ID and/or staff ID
Job sequence numbers, dates and times